A Boutique International BPO. Built In Durban.
Outsourcing,
with the theatre
taken out.
LikeMinds is a boutique international BPO partner built in Durban, South Africa for international brands who want real people doing excellent work, not another vendor relationship.
LikeMinds is a boutique international BPO partner built in
Durban, South Africa for international brands who want real
people doing excellent work, not another vendor relationship.
WHAT WE BELIEVE
There’s a lot of noise in outsourcing.
We’re building something quieter.
LikeMinds is built by people who got tired of the theatre. Fewer logos on the deck. More thought in the work. A team small enough to care, and capable enough to deliver.
The best partnerships aren’t built on
transfers of work. They’re built on
aligned thinking.
What we do
Customer
Experience
Inbound support across voice, email, chat, and social. Teams trained to hold your tone, not just your script. Customer service outsourcing that sounds like your brand, in every channel.
Sales and
retention
Outbound sales, renewals, win-backs, and lead qualification. Conversational, commercially sharp, and measured on outcomes that matter — not just dials.
Back office and
administration
Data processing, admin, and operational support. Accuracy-driven work handled by people who understand the job, not just the instructions.
Technical
support
First- and second-line technical support for telecoms, utilities, and software-led businesses. Patient, capable, and clear on the phone.
Conversation
intelligence
Through IQAS, our conversational-intelligence platform, we listen to every interaction, not a handful, across every channel. That means issues are caught early, coaching happens in real time, and you can see quality driving CX, retention and sales.
Workforce and
recruitment
Scalable team-build, recruitment, and people operations. Backed by 121 Talent, our in-group HR partner. The right people, hired the right way.
Three things we won’t
compromise on
Trust you can verify
We’d rather show you than tell
you.
GBPO accredited
SOC 2 Type 11
Every interaction open for you
to listen to any Time
Flexible by nature
Small and owner-led so we
move quickly and shape
ourselves around you. Start
with a pilot, scale up or down,
no lock in.
Personal, always
A senior, genuine relationship
on every account and we will
never grow so big that we
lose it.
What we do
A focused set of services. Delivered by teams trained to think, not just execute. Designed for international brands where the customer conversation matters.
WHERE WE ARE
Global in reach.
Rooted in Durban.
Durban, South Africa produces some of the most articulate, customer-first talent in the world. English-first. Culturally fluent across the world’s leading English-speaking markets. Warm on the phone. Sharp in the work.
Our teams work hours that overlap naturally with yours, grew up on the same media, and bring a natural instinct for brand-led customer conversation.
Built on operational foundations that have already been running BPO work out of Durban for years. We’re new as a name, not new to the work.
English-first. Culturally fluent across the world’s leading English-speaking markets.
Working hours that overlap naturally with the UK, Europe, and the Middle East — genuine real-time support.
One of the world’s strongest pools of customer-facing talent.
Established BPO infrastructure and regulatory maturity.
WHERE WE ARE
Global in reach.
Rooted in Durban.
Durban, South Africa produces some of the most articulate, customer-first talent in the world. English-first. Culturally fluent across the world’s leading English-speaking markets. Warm on the phone. Sharp in the work.
Our teams work hours that overlap naturally with yours, grew up on the same media, and bring a natural instinct for brand-led customer conversation.
Built on operational foundations that have already been running BPO work out of Durban for years. We’re new as a name, not new to the work.
This accreditation
means that what we
say, is vetted and
proven to be true
100% of interactions
monitored and open to
you to view anytime.
Endorsed by the
CoActivate Group
across the world’s leading
English-speaking markets.
with the UK, Europe, and the
Middle East — genuine real-time
support.
pools of customer-facing
talent.
and regulatory maturity.
THE THINGS WE DON’T SAY
The things we
don’t say.
hear from us.
World-class solutions
Seamless integration
Cutting-edge technology
Best-in-class service delivery
Scalable, synergistic partnerships
What we say instead:
We think properly, care more than we probably should, and don’t pretend to be something we’re not.
down as you need and no lock in.
If you’d rather just listen first, come and hear
a live call.
